Privacy Policy

DN ELECTRIC LTD (“DN ELECTRIC LTD,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, request electrical services, contact us, or communicate with our team by phone or text message.

This Privacy Policy explains how we collect, use, share, and protect your information.

1. Information We Collect

We may collect information you provide when you interact with DN ELECTRIC LTD, including:

• Your name and contact information.
• Your phone number and email address.
• Your service or property address.
• Information about your electrical service needs and project.
• Appointment and scheduling information.
• Information provided when requesting an estimate or service.
• Payment and billing information when necessary to provide services.
• Information submitted through forms on our website.
• Basic technical information associated with your use of our website.

We only collect information reasonably necessary to operate our business and provide services.

2. How We Use Your Information

We may use collected information to:

• Respond to inquiries and requests for electrical services.
• Schedule estimates, appointments, and service visits.
• Provide electrical services.
• Communicate with customers regarding projects and requested services.
• Send appointment confirmations and reminders.
• Send estimates, invoices, and payment-related communications.
• Respond to customer questions.
• Improve our website and services.
• Maintain business records.
• Comply with applicable laws and legal obligations.

3. Text Messaging and SMS Communications

If you provide your phone number and consent to receive text messages from DN ELECTRIC LTD, we may use SMS messaging to communicate with you regarding your requested services and interactions with our company.

Messages may include:

• Appointment confirmations and reminders.
• Estimate and scheduling updates.
• Service and project communications.
• Responses to customer inquiries.
• Invoice and payment notifications.
• Other service-related communications.

Message frequency varies depending on your interactions with DN ELECTRIC LTD.

Message and data rates may apply depending on your mobile carrier and plan.

You may opt out of text messages at any time by replying STOP to a message from DN ELECTRIC LTD.

After you send STOP, you will no longer receive SMS messages from us, except where necessary to complete a transaction or as otherwise permitted by applicable law.

For assistance, reply HELP.

Consent to receive text messages is not a condition of purchasing goods or services from DN ELECTRIC LTD.

4. How We Share Your Information

DN ELECTRIC LTD does not sell your personal information.

We may share information with trusted service providers when reasonably necessary to operate our business and provide requested services. These may include providers of:

• Customer management and scheduling software.
• Business communication and messaging services.
• Payment processing.
• Website hosting and technology services.
• Services necessary to complete electrical projects.

We may also disclose information when required by law, legal process, or when reasonably necessary to protect the rights, safety, and property of DN ELECTRIC LTD, our customers, or others.

5. Protection of Your Information

We take reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no electronic storage or transmission method can be guaranteed to be completely secure.

6. Retention of Information

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, comply with legal obligations, and conduct legitimate business activities.

7. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including the ability to:

• Request access to information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain information.
• Opt out of marketing communications.
• Withdraw consent for certain communications.

Some information may need to be retained to satisfy legal, accounting, contractual, or legitimate business requirements.

8. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services.

DN ELECTRIC LTD is not responsible for the privacy practices of third-party websites or services. We encourage users to review the privacy policies of third parties before providing personal information.

9. Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

DN ELECTRIC LTD may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

11. Contact

Questions regarding this Privacy Policy may be submitted through the contact methods provided on the DN ELECTRIC LTD website.